Delivery and returns

How much does delivery cost?

Delivery is free for a basket of more than 100€ in France and 160€ in other countries. Otherwise it costs 4€ for metropolitan France and 8€ for other countries and the DROM-COM. If the package weighs more than 100g (necklace with the large box), delivery costs 6€ for metropolitan France and 14€ for other countries and the DROM-COM. If the package is more than 3 cm thick (large rings), delivery costs 6€ for metropolitan France, 15€ for Germany, Belgium, Switzerland, Spain, Italy, the Netherlands, Austria, Luxembourg and Portugal, and 30€ for other countries and the DROM-COM.

What is the average delivery time?

Packages are sent on average between 1 and 4 working days after the order. The delivery time varies depending on the destination. In France and Belgium it takes between 3 and 6 working days. In Europe and internationally it can take up to 10 days.

In the event that an item is unavailable for a period exceeding 20 working days from the day following the day on which the Customer placed his order, he will be immediately notified of the expected delivery times and the order for this item may be cancelled upon simple request. The Customer may then request a credit for the amount of the item or a full refund and cancellation of the order.

What are the return conditions?

You can change your mind without giving a reason, within 14 days from the date of receipt of the order, by sending an email to contact@icymouse.com . The price of the jewelry purchased and the shipping costs will be refunded, the return costs by tracked mail will remain your responsibility. Once the return is validated, the refund will be made within 14 days via the same payment method used for the purchase.

Exception : Personalized jewelry cannot be returned or exchanged.

Icy Mouse refunds or exchanges defective products or products that do not correspond to the order . Refunds can be requested by email to contact@icymouse.com . The product must be returned by post in a tracked letter, in its original packaging and in a bubble envelope. The return costs will be reimbursed by Icy Mouse.

Customs fees and local taxes

For deliveries outside the European Union, customs fees and other local taxes may apply. These fees are the responsibility of the Customer.